Please be aware: Our EBT processor, Conduent, is currently experiencing a partial system outage that is causing some merchants’ to be unable to process EBT transactions. They are aware and are actively working to resolve this issue. If you are currently unable to process transactions, this may be why.
We have been notified by Conduent that the EBT Processing system is functioning normally at this time. If you have been experiencing the “host communication error” this week, you should run a communication test to confirm that your device is working. To run a communication test; press F4 on your machine. If the test result is “approved”, your device is now working properly and you can process transactions.