goEBT Support

COVID-19 Update

In the midst of COVID-19, there has been a lot of change. You can rest assured that the goEBT business is still fully operational. The ability of your business to process EBT/SNAP payments remains unaffected. Our customer service team is available to support you during normal hours of operation. For more information about how goEBT and its team are adapting to the recent changes, or if your business has been impacted by mandated closures, please visit our COVID-19 webpage.

Common EBT Support Questions

New goEBT Retailer

Equipment set up, testing, and manual.

Broken Equipment

Equipment troubleshooting and answers to common questions.

Billing Questions

Answers to questions about goEBT billing.

Daily Deposit Questions

Information about daily EBT settlement deposits.

Bank Change Request

Paperwork and instructions for updating bank account information.

Manual Vouchers

Details about using manual vouchers.

Request for 1099/ Update 1099

Submit request for prior year 1099 or to update 1099 information.

Bill Pay Equipment Help

Equipment troubleshooting and answers to common questions.

Cancel Account

Bill Pay Support

Select your equipment:


Verifone vx520


Verifone vx520