If your terminal screen reads “Tampered Device” the internal contacts have been damaged or internal seals have been broken indicating possible tampering or physical damage to the unit.

Unwanted tampering with the device or a low battery may cause this error. Other physical damage such as a drop or jolt to the unit may also cause this error message. This feature is to alert you that your machine may need replacement.

Submit a request for support for further assistance with this problem and to receive a replacement device.

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