1. The Cashier fills out the voucher information including

  • Date
  • Retailer’s seven-digit FNS number
  • Transaction amount
  • Retail store name & address
  • Cardholder’s name & EBT card number.
    **Please note that the transaction amount cannot be altered after the authorization call.

2. Once the voucher is filled out, it must be authorized by calling the Retailer Help Desk for your state (find the number here) in order to ensure there are enough funds in the cardholder’s EBT account for the transaction. It is very important not to dispense any goods to the cardholder until the Authorization Code is acquired.

Find Authorization Phone Number

During this call you will need to provide the following information:

  • Program Type: Food Stamps/SNAP
  • Voucher Type: Purchase/Return
  • FNS Number
  • Card Number
  • Voucher Number
  • Transaction Amount

At this point, a hold is placed on the cardholder’s EBT account for the amount of the transaction, until the voucher is cleared in order for the retailer to be reimbursed. Important to note, once the EBT system is back online (LIVE), the retailer then needs to enter the voucher information previously obtained into the terminal (via Voucher Sale / Clear function). Otherwise the Retailer will not get funded for the EBT sale

3. Once the transaction has been authorized, the customer service representative will issue an Authorization Code. It is very important to write this Authorization Code on the voucher, and both the retailer and cardholder need to sign the voucher.

After the Authorization Code has been noted on the voucher and the voucher has been signed by both parties, goods can then be dispensed to the cardholder. The cashier should then give the cardholder the top copy (white) of the manual voucher, and retain the bottom copy for the retailer’s records for at least 6 months. Reminder, retailer needs to enter all voucher information previously obtained from the State and consumer on the terminal via Voucher Sale/Clear function.

Find your State Specific Retailer Help Desk phone number.

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