*Your display is blank or partially blank and shows no information on the screen. *
A power surge or physical damage may be the cause of this error message.
1. Unplug and restart your device.
2. Verify connection to power source.
- If green light on power pack is on:
Your power pack is working – go to next step.
- If green light IS NOT on:
You may need a replacement power pack. Submit a request for support for further help.
3.Verify that power source is properly functioning by plugging your device into a different power source and/or plugging another electronic device into the original power source.
If you’re still having trouble, please submit a support request.
Need more help with this?
Click to request support