You have reached the Frequently Asked Questions and Troubleshooting for goEBT merchants. Here you can find answers to many of the most common EBT processing and equipment questions.

Select a topic from the side panel or “Table of Contents” to find your question or issue and the answer. If you are unable to find the solution here on your own, please submit a request for support.

There are also more topics for operating your EBT processing equipment and navigating the SNAP program as a retailer in the goEBT manual.

Need more help with this?
Submit a Request for Support

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