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Equipment Manual
1
1
Table of Contents
Equipment Manual
1
Equipment Manual — 1
New goEBT Equipment Set Up & Activation
New EBT Hardware Set Up
vx510 Set Up Guide
vx570 (Phone Line) Set Up Guide
vx570 (Internet) Set Up Guide
Testing a New EBT Terminal
Front Cover
Second Cover
Introduction
I. Supplemental Nutrition Assistance Program (SNAP)
II. Overview of the EBT Program
III. Overview of Cash Benefits
IV. The EBT Card & Personal Identification Number (PIN)
V. Point-Of-Sale (POS) Equipment
VI. Retailer Service / Customer Service Call Center
VII. EBT Customer Relations
VIII. Signage, Supplies and Record Retention
IX. Manual Voucher Processing Procedures
X. Automated Clearing House (ACH)
XI. Maintenance & Troubleshooting EBT-Only Terminals
XII. POS Device Administrative Functions
XIII. EBT-Only Device Transactions
XIV. Frequently Asked Questions
XVI. Glossary of EBT Program and Related Terms
Back Cover
vx570 (Phone Line) Set Up Guide
vx510 Set Up Guide
vx570 (Internet) Set Up Guide
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