NEVER take credit card payments over the phone.
- Customers MUST always be present in the store to provide valid payments for any pre-paid product.
NEVER give a PIN number over the phone.
- Neither InComm nor Product Suppliers like GreenDot, T-Mobile, AT&T, etc. will ever call a store asking to verify PINs or to have the store print a PIN on the terminal.
NEVER give terminal information over the phone.
- InComm Representatives will never call a store asking for terminal information, unless the store initiates a call to InComm (example: Terminal Support).
ALWAYS secure payment.
- Ensure that payment is secured before handling the customer any pre-paid product.
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