InComm recommends the following policies:

• Keep the terminal plugged in at all times.
• Keep the terminal out of direct sunlight.
• Do not activate or deactivate any card if the PIN on the back has been exposed.
• Do not give PINs over the telephone.
• Use demo mode to train new employees.
• Use alphabetic names for users; it makes reports easier to read.
• Print the list of terminal users on a regular basis; confirm the list is accurate and complete, with no missing or former employees.
• Use the Shift Supervisor security level to allow some employees to use a subset of the terminal’s administrative functions.
• Call Merchant Services to confirm the identity of anyone claiming to be repair or maintenance personnel, before you give them access to modify or troubleshoot your terminal.
• Do not install, replace, or return terminals without confirmation from InComm.
• Watch for suspicious behavior around your terminal, such as attempts by unknown persons to unplug or open it.
• Report suspicious behavior and indications of terminal tampering to the appropriate personnel, such as your manager or security officer.

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