InComm recommends the following policies:

Installation
• Keep the terminal plugged in at all times.
• Keep the terminal out of direct sunlight.
Transactions
• Do not activate or deactivate any card if the PIN on the back has been exposed.
• Do not give PINs over the telephone.
• Use demo mode to train new employees.
Administration
• Use alphabetic names for users; it makes reports easier to read.
• Print the list of terminal users on a regular basis; confirm the list is accurate and complete, with no missing or former employees.
• Use the Shift Supervisor security level to allow some employees to use a subset of the terminal’s administrative functions.
Security
• Call Merchant Services to confirm the identity of anyone claiming to be repair or maintenance personnel, before you give them access to modify or troubleshoot your terminal.
• Do not install, replace, or return terminals without confirmation from InComm.
• Watch for suspicious behavior around your terminal, such as attempts by unknown persons to unplug or open it.
• Report suspicious behavior and indications of terminal tampering to the appropriate personnel, such as your manager or security officer.

Need more help with this?
Customer Support

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.